Posera Announces New Training and Certification Program
07 July 2006 20:25
Posera Software, Inc. announced today that the company has recently created a Professional Services department to reinforce its main competitive advantage, being customer support and service. With several objectives having been defined for the Professional Services team, one of the main goals was to implement a new training and certification program in two parts. It will first be put into practice with its reseller channel and the company’s own technical staff, followed by developing training tools geared towards end users.
Ms. Frances Wynne has been appointed Director of the Professional Services department. She boasts several years of experience in the restaurant and POS industry, as well as several years working at Posera. Ms. Wynne states: ‘’Posera believes that quality support and service are true competitive advantages in our industry, as they are key to all restaurant operators, small and large. For this reason, the company not only invests highly in their product, but also invests in training and certification programs to add value for the customer and assure that their investment will pay off in the long term.’’ Posera has even built a new training facility at its Montreal office, for which Partner Tech Corporation sponsored 18 POS terminals for hands-on training.
Mr. Keith Schroer, Vice President of Sales & Marketing at Partner Tech adds: ‘’Posera is once again confirming why they receive so many awards and industry recognition for providing excellent customer support. It is a key part of Partner Tech’s growth strategy to Partner with companies, like Posera, that share in the belief that offering a superior product and a certified training program will yield greater customer satisfaction. Partner Tech is extremely honored to have been selected by Posera to assist with providing the POS hardware for their training facility.’’
The new training and certification program will help standardize the training process, facilitate knowledge sharing and create a stronger network of Maitre’D experts. While ensuring that all authorized Maitre’D distributors are properly certified on the Maitre’D system, it will also bring benefits to the end user by providing better product knowledge, easier installations, minimizing support issues, and improving overall satisfaction.