St-Hubert Rotisseries

St-Hubert Rotisseries find software solution that meets its growing needs

The Canadian restaurant chain, St-Hubert Rotisseries, derived its name from the street where the first location opened in Montreal in 1951. With a hundred stores already open in Quebec, Ontario and New Brunswick, the concept has clearly taken off. The menu consists mostly of barbecue chicken dishes, and since the early years, St-Hubert Rotisseries has reviewed his customer experience and added several dining concepts including its Resto-bars, terraces, as well as St-Hubert Express locations, which is the same good barbecue chicken served in a quick service style.

Maitre’D & St-Hubert, a solid partnership

St-Hubert Rotisseries have been running all of its locations with Maitre’D for many years now and is still very pleased with everything the system has to offer. According to Pierre Richard, senior analyst,at St-Hubert Rotisseries : « Our restaurants originally decided on Posera’s Maitre’D POS system because they felt it was the best of its breed for software capability, customization and open architecture.» St-Hubert needed a company that would grow with them. « One of the most important selection criteria for choosing Posera was their policy on constant product evolution and frequent updating of their Maitre’D software. Posera is always looking for new options and listening to what the industry needs, as well as to what their customers want» added Mr. Richard.

Using new technologies to boost profits

The St-Hubert Rotisseries recently implemented a streamlined ordering process to better serve all of its locations. Their main objective was to have one unique phone number for all phone orders as well as a web-based portal for online orders that would be available for a majority of their Quebec locations. Therefore, Maitre’D worked on integration with S2i web, a company who helps medium to large businesses to jump-start their evolution using the power of the Web. 

This new implementation has proven to be a success during the past few months. The number of orders has increased significantly for the restaurant’s chain call center. At this point, 54 restaurants have their orders received through the Customer Call Center and the goal is to have all the restaurants linked to the Customer Call Center.

The two main functionalities critical to St-Hubert were to have real-time and bi-directional communication with the web service. These features allow to have real time updates on an item’s availability, the delivery time and delivery zones for each restaurant. « This improved our customer service a lot, why? «Because it is faster, more accurate » stated Mr. Richard.

A convincing system

St-Hubert Rotisseries are currently using specific back-office modules and interfaces to manage their business including inventory, time and attendance, delivery, electronic funds transfer, accounts receivable, accounts payable, bar control system interface, and payroll interface.«Maitre’D helps us control sales and labor costs by providing clear and concise reports that help us take action more rapidly when problematic situations occur, which in turn, enables the manager to use his time more productively.» explains Pierre Richard. 

Opening the lines of communication

Maitre’D’s Corporate Solutions enable easy and effective daily communications between the head office and the stores. The broadcasting feature is used to distribute system changes from the head office to remote units. According to Mr.Richard, « Maitre’D has given us a lot of flexibility to collect information at the head office. We feel we know exactly what is going on at the stores now because of all the information we capture with this system. We know what the daily sales are at the individual stores, as well as how each part of the restaurant is performing. This is a great improvement in our management. »

- Pierre Richard, Senior Analyst

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